Withdrawal and returns

These rules apply when you buy as a consumer. They are part of the conditions of sale of the store you buy from.

Who you deal with. Each store on SKINMENU sells its own goods. If your order has items from more than one store, each store's part is a separate contract, and you withdraw from it with that store.

Your right to withdraw

You have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period ends 14 days after the day on which you, or someone you name other than the carrier, receive the last item of that store's part of your order.

Goods you keep in the SKINMENU Vault have not been delivered to you yet. You can withdraw while they are kept, and for 14 days after they reach you.

How to withdraw

With the button on your order page. Open your order — from your account, or from the "See your order" link in your order confirmation email, which opens it for 90 days — and choose Withdraw from contract here under the store's part of the order. Give your name, the email address for our acknowledgement, and the items you are returning, then choose Confirm withdrawal. We email you an acknowledgement at once, with what you sent and the date and time you sent it. The store receives your statement too.

Or in any other clear way. You can tell the store by email or by post, for example with the model form below. Its contact details:

The store's name, registry code, address and contact details are on its store page and on your invoice.

You are in time if you send your statement before the withdrawal period ends.

Before anything has been sent

If you withdraw before the store has sent anything from its part of your order, the items you choose are cancelled and refunded at once. You do not need to send anything back.

After the goods have been sent

Refund. The store refunds everything you paid for those items, including the cost of delivery (except any extra cost of choosing a delivery more expensive than the cheapest standard one offered), without undue delay and no later than 14 days after it receives your withdrawal. It uses the same means of payment you used, unless you expressly agree otherwise, and you pay no fee for the refund. The store may wait to refund until it has received the goods back or you have shown that you sent them, whichever is earlier.

Returning the goods. Send the goods back, or hand them over, to:

[the store's address, on its store page]

without undue delay and no later than 14 days after you withdraw. You are in time if you send them before the 14 days end.

The cost of returning. You pay the direct cost of returning the goods.

Handling. You are only responsible for any loss in the goods' value caused by handling them beyond what is needed to see what they are, their characteristics and how they work — as you could in a shop. Please do not open a sealed product just to try it.

When there is no right to withdraw

Some products are sealed for health protection or hygiene reasons — cosmetics such as lipsticks, for example. If you open the seal after delivery, you can no longer withdraw from the purchase of that product. Products you have not opened are not affected.

Faulty or wrong goods

Withdrawal is separate from your rights when goods are faulty or not as described. Those are in the conditions of sale, under Goods that are not as agreed, and returning a faulty item costs you nothing.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

— To [the store's name], [the store's address], [the store's email address]:

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

— Ordered on (*) / received on (*):

— Name of consumer(s):

— Address of consumer(s):

— Signature of consumer(s) (only if this form is notified on paper):

— Date:

(*) Delete as appropriate.